Confidentiality agreement  

Last updated on 2 January 2019.

We respect the privacy of our online visitors and users of the Kactuce CRM + service

We recognize the importance of protecting your information we collect about.  This privacy agreement explains how we collect, use, share and protect your personal information and how you can exercise your rights with respect to the personal information we use. “Personal information” means any information that identifies, directly or indirectly, your identity.


This privacy agreement applies to our website at, including any mobile or localized version and any subdomain our “product”, which is our suite of services and features related to business management.

It also covers the processing of personal information that we can collect on social networks.


If you receive an invoice from one of our customers and then go to the site or interact with the service, you are also considered to be a user of the service that may be subject to this privacy agreement.


This confidentiality agreement applies only to our own data practices,



  • Payment information: collects credit card information using a transparent and secure procedure for our payment processors and does not store full credit card numbers or CVV2 data themselves. All credit card information you provide is stored by our payment processors who are committed to complying with the payment card sector data security standard (PCI-DSS). Our payment processors use your payment information as follows:

  • Payments to com.

When you pay to through our site to access the service, our third-party payment processors may use your information for the following purposes: processing your payment to, establishing internal reports to manage their Activities

the analysis of data, the elaboration and analysis of data metrics, the anonymization of personal data and other analytical purposes, and the publication in aggregated form of the results of these analyses

Provide fraud screening services to or third parties

5-the processing and/or resolution of unpaid or other disputes

6 – comply with applicable legal requirements and assist law enforcement by responding to requests for disclosure of personal data in accordance with applicable laws; and 7-any other purpose for which your consent has been provided.

  • International storage, processing and transfers: information collected through the service may be stored and processed in the United States or any other country in which or its subsidiaries, affiliates or service providers are Implanted. If you reside in the European economic area (“EU”), Australia or another region whose laws governing the collection and use of data may differ from U.S law, please note that we may transfer information, including personal information, to a country and jurisdiction. that does not have the same data protection laws as your jurisdiction. However, we have taken appropriate security measures to protect your personal information remain protected in accordance with this privacy notice. These guarantees may include, for the personal information of EU residents, the implementation of the standard contractual clauses of the European Commission for the transfer of personal information with our service providers and third-party partners.  Keep your information: cares about the security of your information and uses appropriate technical and organizational measures to preserve the integrity and security of all information collected by the service.
  • No security system is impenetrable, and we cannot guarantee the safety of our systems at 100%. In the event that any information under our control is compromised as a result of a breach of security, will take reasonable steps to investigate the situation and, if necessary, notify the persons whose information may have been and will take other measures, in accordance with all applicable laws and regulations.
  • Password security: your password is an important part of our security system. As such, you are responsible for maintaining the confidentiality of your password and account. You are also responsible for all activities performed under your password or account. You must report any misuse as soon as you are aware of such improper or compromised use.


The categories of personal information we may collect include:

Registration and profile information collected when registering for the service.  We may collect personal information, such as a username, surname and first name, telephone number or email address, as well as information about your business, when you register for the service or if you correspond with us. We may also collect information about your interactions with us, including any contact we have with you by phone, email or online. For the purpose of improving service, security, dispute resolution and training, we may monitor and record your communications with us (including e-mails and telephones) in accordance with applicable laws.

Billing information collected when you register for a paid account.  We may collect billing information if you sign up for a paid account.

Personal and professional information collected during your use of the service. After you have set up an account for the service and in order to provide you with the service, we may collect various information about your use of the service regarding your business and your customers, for example your phone number, your information from customer accounts or customers. mailing addresses or taxpayer identification numbers.

Information collected on social networks and third parties. We may receive information about you when you interact with the service through different social media, for example by connecting via or by “loving” us on Facebook or by “following” us on Twitter. The data we receive depends on your privacy settings with the social network. Before linking or connecting to the service, you should always check and, if necessary, adjust your privacy settings on third-party websites and services. In addition, we may receive information about you from other sources, such as references from other websites or affiliates, business partners or analysis service providers, or from our partner lenders, which we also use and share in accordance with this privacy agreement.

The use, consultation and technical information collected when using the service. Each time you use the service (even if you do not register for our service), we may collect information about how you access or use the service, and data entry. For more information about how we collect and use this information, see section 2 (using cookies and other technologies).



Cookies, pixels and Web beacons. We automatically collect certain types of information usage when you access or use the service, including cookies and similar tracking technologies, such as pixels and Web beacons. Our use of cookies and other tracking technologies is described in more details in our cookie statement.

Please note that we will not collect your specific geographical location without your consent, but we may know the city or country in which you are located. In the same way as IP addresses, we can associate any contact or other personal information you have provided during a browsing session. The ID from which you access the site.



While we do our best to respect our users ‘ privacy preferences, we are not able to respond to the do not follow your browser signals at this time, as we believe that there is no consistent standard of the sector with regard to how to respond to do not follow browser settings.

Device ID, when you access the site or use the service by or via a mobile device, we may receive, collect and store a unique identification number associated with your device (“device ID”), your mobile phone operator, the type of device and the manufacturer, a telephone number and, depending on the parameters of your mobile device, your geographical location data, including GPS coordinates (for example, latitude and/or longitude) or similar information about the location of your mobile device.


We use your information in the following ways:

Fournir, maintenir et améliorer le service et nos autres produits et services, y compris pour exploiter certaines caractéristiques et fonctionnalités du service;

Provide, maintain and improve the service and our other products and services, including to exploit certain features and functionalities of the service;

To process your order or inquiries;

To diagnose or solve technological problems;

To control the unauthorized or abusive use of the service and our other products and services, or to detect, investigate or otherwise prevent activities that may violate our policies or be unlawful;

Prosecute and/or defend a court, arbitration or similar judicial process, or respond to lawful requests from public authorities (including national security or law enforcement);

To analyze trends, administer or optimize the service, monitor usage or traffic patterns (including to better understand how you use the service) and collect demographic information about our user base as a whole;

Provide customer service

To communicate directly with you, including by telephone (as described below), by sending you newsletters, promotions and special offers or information about new products and services, depending on your marketing preferences. Your opt-out options for promotional communications are described below in section 5 (your choices regarding your information). You can unsubscribe from our marketing communications by clicking on “unsubscribe” at the bottom of the email or by contacting us using the contact details provided under the “how to contact us” section below;

To communicate directly with you by telephone, including responding to inquiries or customer service feedback via the service, social media or otherwise, and to discuss issues relating to your account or favor. Your opt-out options for calls from us are described below in section 5 (your choices regarding your information) below;

To deliver advertisements, including to help advertisers and publishers disseminate and manage advertisements on the service or on third-party sites, and to customize advertisements based on your interests and browsing history (see section 2 (using cookies and other technologies).  and section 5 below (your choices regarding your information) for additional information about this ad and your related controls); And

To achieve other legitimate business objectives, as well as other legal objectives on which we will inform you.

Any use of your information that is inconsistent with the foregoing will be disclosed to you in advance so that you can decide at your option



In General. We may share your personal information with:

Our parent companies, subsidiaries and affiliates. These companies will use the information in the same way as we can in the context of this confidentiality agreement.

Third-party vendors and other service providers that provide services on our behalf, as required, including: identifying and disseminating targeted advertisements, delivering content or services, or providing services analysis, archiving, auditing, accounting, law, etc. consultancy services to companies, banking services, payment, delivery, data processing, data analysis, research, surveys, websites or other technological services;

Our payment partners and associated integration partners.

Other users of the service who have sent you an invoice or with whom you have otherwise interacted through the functionality of the service. For example, as a customer of one of our users, we may share certain information about you with that user, for example if you have opened an invoice by e-mail or made a payment;

Other parties related to a business transaction, such as merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or part of our business by another company or third party, or in the event of bankruptcy or related or similar procedures

Third parties if we believe in good faith that the disclosure of such information is reasonably necessary to:

1-comply with any law, judicial procedure or governmental request;

2 – apply our terms of service, including investigations into potential violations; where

3 – protect against fraud, imminent damage to the service, the rights, property or security of Kactuce CRM +, our users or the public, as required or authorized by law; And

Any other person with your consent to disclosure.

We may also provide anonymous information about you to our financing or lending partners, who may use them to provide you with capital or loan opportunities (which may be posted via the service or separately) and linked. Purposes. For example, this may include non-personally identifiable information about your Kactuce CRM + account, your billing history, or the use of the service. If you would like to deactivate this information sharing, please contact Kactuce CRM + at the address

You will not be identified with the capital or loan partner nominally, unless you respond to its capital or loan offer; If you respond, you will be asked to provide (or consent to provide) your name and other information directly to the capital partner or lender, for the use of the capital partner or lender in accordance with its contract or special terms. For more information on financing or financing partners, please refer to section 9 (third party financing and financing partners) of the terms of service.

Other aggregated and anonymous data. We may also share aggregated, anonymous data with third parties for other purposes. This information does not identify you individually, but may include usage, visualization, and technical information that we have collected through our technology. If the applicable law requires us to treat such information as personal information, we will only disclose it in the manner described above. Otherwise, we may disclose this information for any reason whatsoever. Please note that Kactuce CRM + is not responsible if an invoice recipient chooses to share an invoice containing your information with third parties.



You control your account information and communication preferences: you can update certain information in your account and your communication preferences at any time by logging into your account and changing the settings of your account. You can also stop receiving calls from us by sending your request to unsubscribe by email to you can stop receiving promotional emails from us by clicking on the link unsubscribe provided in these communications. We make every effort to promptly process all unsubscribe requests. However, you may not unsubscribe from service-related communications (account verification, purchase and billing confirmations, reminders, changes/updates to service features, technical and security agreement), unless you terminate your account. If you have any questions about reviewing or modifying your account information, you can contact us directly at the address

Life span of your personal information: retention times may vary considerably depending on the type of information collected and how it is used. Kactuce CRM + retention periods are based on criteria including retention periods prescribed by law, ongoing or potential litigation, our intellectual property or proprietary rights, contractual requirements, operational guidelines or requirements and historical archiving.



You have the following data protection rights:

To access, correct, update or request deletion of your personal information.  Kactuce CRM + takes reasonable steps to ensure that the data we collect is reliable, accurate, complete and up-to-date, and for the purpose for which it is intended Moreover, if you are a resident of the EU, you can oppose the treatment of your personal information, ask us to restrict the processing of your personal information or request the portability of your personal information. You may exercise these rights by contacting us using the contact details provided.

The same way, we have collected and processed your personal information with your consent, you may choose to withdraw your consent at any time. Withdrawal of your consent will not affect the legality of the treatment we have made prior to your withdrawal, nor the processing of your personal information made on lawful grounds of treatment other than consent.

You have the right to file a complaint with a data protection authority on the collection and use of your personal information. For more information, please contact your local data protection authority. (You will find the contact details of the EU data protection authorities here. If you are an Australian resident, if you want to obtain information about confidentiality in general or if your concerns are not resolved to your satisfaction, you can contact the Office of the Australian Commissioner for information. and on 1300 363 992.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond effectively to your request.


Direct marketing: If you are a user of the EU or Australia, we will not disclose your personal information to third parties for the purpose of direct marketing of such third parties, unless you have decided to do so. Please note that even if you do not register, we may still share your information with third parties for purposes other than direct marketing, for example to perform a requested transaction or for any other non-direct marketing objective. described in this privacy agreement. For more information on how we share your data with third parties


If you are a California resident, we have for policy, under the California shine the light Act (Section 1798.83 of the California Civil Code) not to disclose your personal information to third parties for the direct marketing of such third parties. unless you have opted for this information. Please note that even if you do not register, we may always share your information with third parties for purposes other than direct marketing, for example to perform a requested transaction or for any other non-direct marketing purpose. authorized under this privacy agreement.


actuce CRM + does not knowingly collect or solicit any information from persons under the age of 16 and does not knowingly authorize such persons to register as users. If we learn that we have collected personal information about a child under the age of 16, we will delete them as soon as possible. If you think we may have personal information about a child under the age of 16, please contact us






If you have any questions or need to contact us about this privacy or service agreement, please contact us at

84 rue de Montreuil

75011 Paris  France



Kactuce CRM+ may modify or update this privacy agreement from time to time to reflect changes in our activities and practices or applicable laws. You should check this page regularly.  We will update the “last modified” date at the bottom of this page when we make changes. In addition, when we modify this privacy agreement in a significant way, we will inform you of this important change in addition to updating the “last updated” date at the top of this privacy agreement.